Privacy Policy

Virtual Physical Therapists is committed to protecting the privacy of our patients and users.

Information We Collect

We collect your name, contact information, health details, and usage data. This information is collected when you visit our website, book appointments, or submit forms.

How We Use Your Information

We use your information to deliver therapy services, schedule appointments, improve service quality, and comply with regulations.

Data Sharing

We do not sell or rent your data. Information is shared only with licensed providers involved in your care, HIPAA-compliant service providers (such as scheduling platforms), and when legally required.

How We Protect Your Data

We safeguard your information using encrypted systems and HIPAA-compliant software.

Your Rights

You have the right to access your records, request corrections, limit how your data is used, and request secure communication methods.

SMS / Text Message Communications

If you provide a mobile phone number when scheduling a visit — either directly or through an authorized partner who books on your behalf — you consent to receive appointment reminder text messages from Virtual Physical Therapists. These messages are transactional (for example, a reminder that your telehealth visit is starting soon and a link to join) and are not marketing. Message frequency varies based on your scheduled appointments. Message and data rates may apply.

You can opt out at any time by replying STOP to any message; you will receive a confirmation and no further reminder texts. Reply HELP for help, or contact us at info@vptsapp.com. Opting out of text reminders does not affect your appointments or other communications.

We do not sell or share your mobile phone number or SMS opt-in information with third parties or affiliates for their marketing purposes. Mobile information is used solely to deliver the appointment reminders you have requested.

Terms of Use

Our services are available only where legally permitted. Users must be 18 or older or have guardian consent. This service does not provide emergency care. Content may not be reused without permission. Users may not misuse the platform or submit false information.

HIPAA Notice of Privacy Practices

You have the right to obtain your records, request corrections, limit information sharing, and file a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated.

Contact

Questions? Email info@vptsapp.com.